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- Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
- Exam Code: CIS-CSM
- Certification: CIS-CSM
- Vendor: ServiceNow
- Total Question: 630
- Price: 49$
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NEW QUESTION: 1
Examine the query and its output:
Which two inferences can be definitely derived from this output? (Choose two.)
A. The SQL statements in this session are performing excessive disk reads.
B. The session has completed performing a full table scan.
C. The multiblock factor is 8 for this I/O but it could vary for the other I/O events.
D. The db file scattered readevent has occurred 104 times in this session for file# 12.
Answer: A,D
NEW QUESTION: 2
Which of the following is a valid definition of a cash budget?
A. A detailed budget of estimated cash inflows only, incorporating receipts from cash sales as well as from credit customers.
B. A detailed budget of estimated cash inflows and outflows incorporating both revenue and capital items.
C. A detailed budget of estimated cash outflows only, incorporating both depreciation and capital expenditure.
D. A detailed budget of estimated cash inflows and outflows incorporating revenue items only.
Answer: D
NEW QUESTION: 3
Case Study
This is a case study. Case studies are not limited separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other question on this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next sections of the exam. After you begin a new section, you cannot return to this section.
To start the case study
To display the first question on this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background
Tailspin Toys manufactures and sells toys and games. The company also resells board games. The new chief executive officer (CEO) recently launched an effort to update the company's information technology (IT) infrastructure. The CEO wants a blog site to provide updates in plain text about the progress of company projects and the overall health of the company to employees. Content from this site will be used to populate some content on the internet-facing site.
You hire a consultant to design and deploy a SharePoint farm. The company plans to use the farm to create internal collaboration sites, an e-commerce site, and a place to display public announcements.
The following diagram shows the topology of the SharePoint farm:
Requirements
General
You must create a separate site collection for each department. You must base each site collection on the Team site template. The direct URL for each site collection must use the following format: http:// department.tailspin.com.
You must place the site collections for all departments in the same web application, if possible. You must place the site collections for departments that have unique requirements in separate web applications.
Business continuity
You identify the following requirements related to continuity of the business:
All SharePoint services must be highly available.
The SharePoint environment must be able to withstand the failure of a single system without affecting
accessibility.
You must monitor the SharePoint environment to ensure that systems are available and that response times meet service level agreements (SLAs). In the event the times are not within the required thresholds, the system must alert SharePoint administrators. You must create a site that allows department managers to view the performance data that has been collected. The use of additional monitoring software will be permitted where it can be justified.
Governance and security
Governance requirements
Marketing department employees may create team sites. All other sites must be created by members of
the information technology (IT) administration staff.
You must handle requests for new sites by using a Help Desk site on SharePoint.
The corporate taxonomy must be managed by the SharePoint administrative staff. Users must not be
allowed to create their own information architecture. Exceptions to this requirement will be handled on a case by case basis.
All information in SharePoint must be consistently identified andreadily accessible by using searches.
Search components must be configured to provide the best search results while minimizing administrative overhead.
Security requirements
Anonymous access is only permitted for Internet-facing sites. Authentication is required for all sites.
Authentication must occur through the Active Directory Domain Services environment. All custom apps must be installed and managed by the SharePoint administrative staff. Any requests for new apps must be submitted through the Help Desk site.
Hardware and storage
Hardware requirements
You must minimize the number of servers and applications whenever possible. You must only deploy additional servers and applications if the requesting department manager provides the appropriate documentation to support the need.
File storage requirements
Content must not be stored in the perimeter network. All access to SharePoint content from the Internet must be handled through servers in the perimeter network. Human resources (HR) data must be kept separate from all other data.
HR department
The HR manager needs a website to implement time management and leave requests. The HR manager has found an app that will provide this functionality on a SharePoint independent software vendor website, and would prefer to use this app as opposed to creating a custom in-house app. This app will only need access to data in the HR site collection.
You must create a site for the HR department that allows new employees to read required documents regarding policies and procedures. The site must also provide all employees access to other HR documentation such as the employee handbook, employee leave procedures, and acceptable use guides.
IT department
You must implement a Help Desk website and associated workflows. To create the site, you must access data from a Microsoft Excel workbook into a SQL Server database by using an SQL Server Integration Services (SSIS) package. You must access data from other data sources.
Employees must be able to fill out a help request on the site and then check the status of the request. IT department staff must be able to respond to the requests, update the status of requests, update the status of requests, and close requests. IT department managers must be able to track the status of the requests, and generate reports on the progress of requests.
Marketing department
Collaboration sites
Marketing department employees must be able to create their own collaboration sites in SharePoint. The collaboration sites will be used for new product release discussions and marketing plans related to those new products. The URL for the collaboration sites must use the format: /products/productname.
Custom terms
The marketing department must be able to use custom terms when identifying marketing strategies. Other departments must not be able to use custom terms. This requirement has been approved by management.
Public-facing sites
You must create a site for the marketing department that provides information to potential customers about the current product line and any products in development. The marketing team must be able to access this site by using their mobile devices.
Sales department
The sales manager needs a site to display sales progress data. The site must include KPIs and metrics that are generated by using information from a database stored on a SQL Server. Sales department employees are often away from the office. They must be able to access SharePoint data from external locations and when they work remotely. Sales department employees need a site that customers can access to purchase products and check on the status of orders.
You need to publish the CEO blog site to the public-Internet facing site.
What should you do?
A. Configure Machine Translation Services to deploy site content.
B. Create and configure a content deployment job.
C. Configure Word Automation Services to deploy site content.
D. Configure PowerPoint Automation Services todeploy site content.
Answer: B
Explanation:
Explanation/Reference:
Explanation:
NEW QUESTION: 4
The following commands are issued on a Cisco Router:
Router(configuration)#access-list 199 permit tcp host 10.1.1.1 host 172.16.1.1 Router(configuration)#access-list 199 permit tcp host 172.16.1.1 host 10.1.1.1 Router(configuration)#exit Router#debug ip packet 199 What will the debug output on the console show?
A. Only IP packets with the source address of 10.1.1.1
B. All IP Packets between 10.1.1.1 and 172.16.1.1
C. All IP packets from 10.1.1.1 to 172.16.1.1
D. All IP packets passing through the router
Answer: B
Explanation:
In this example, the "debug ip packet" command is tied to access list 199, specifying which IP packets should be debugged. Access list 199 contains two lines, one going from the host with IP address
10.1.1.1 to 172.16.1.1 and the other specifying all TCP packets from host 172.16.1.1 to 10.1.1.1.
Incorrect Answers:
A: Only the packets specified in access list 199 will be debugged, not all packets.
B: Access list 199 is an extended access list, which specifies that both the source and destination IP addresses must match. In this case, it is all TCP traffic to and from 10.1.1.1 to 172.16.1.1.
C: There are two separate lines in access list 199, the first does indeed match all TCP packets from
10.1.1.1 to 172.16.1.1, but the second line also include traffic the other way, from 172.16.1.1 to
10.1.1.1.
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